How Do I Return my Order or Get a Refund

If you are not happy with your item for any reason just contact us and we´ll provide a solution. Customer satisfaction is our number one priority so you may receive a full refund.

 

If you are unhappy with your order, we encourage you to contact us directly so that we may resolve your issue.

 

However, we will not be able to refunds any payment after 14 days after ordered.

 

 

Refunds Policy

 

To obtain a full refund, within 14 days of receiving the item you must inform us that you will return the goods in an “as new” condition. 

 

How to do this is detailed below.  

 

Lifty Electric Vehicles defines “as new” condition as unridden, with all parts, manuals, and accessories included in the original box and packaging. 

  

Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this returns policy. 

  

Refunds will be processed within 14 days of us receiving the returned item, using the same method of payment used for the original purchase.

 

We may refuse a refund should your product be returned not in an “as new” condition. Credit & debit card refunds must be made to the card used for the original purchase. 

  

Please be aware that direct refunds can take up to five business days to appear in your bank account depending on whom you bank with.

 

We are unable to offer any refund without a valid receipt. 

 

Contact email: hello@lifty.co